I recently took on a few projects to add value to my home—some remodeling in my basement and a kitchen facelift. These were big projects that took time, hard work, and money. I learned a few things in the process that I wish I’d have known sooner.
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One of my favorite blogs is that of New York Times best selling author and really nice guy, Seth Godin. A few days ago he wrote a brilliant post on his blog about consumer debt that I wanted to share on Smart Banking Tips. It’s posted here in its entirety with his permission.
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It’s no surprise that personalized quality customer service is regularly found in locally-focused, safe, and reliable community banks. And it’s also not a coincidence that large financial institutions are scrambling to copy the smaller competition.
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Today I learned there are studies that show people view banking as a chore. The remarkable thing about this statement is not that people view banking as a chore, but that studies are actually being conducted to point out the rather obvious.
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Perhaps it’s due to all of the noise and chaos in the market today. Maybe it’s because of the “stuffy” stereotype assigned to bankers. But whatever the cause, I’m here to tell you that not all bankers are deaf.
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The winners in 2010 and beyond (and the banks you should be looking to do business with) will no longer be determined by their products or services, but rather by how well they deliver on their promises and by their willingness to give back to the people and communities they serve.
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I’m a firm believer that challenges are opportunities dressed in work clothes. By deduction, this means that we have a surplus of opportunity in our current economic environment. But before we can regroup and march forward we have to assess the past.
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